We offer courteous personal service to help you make confident decisions.
615-601-0552 Text or Voice 9 a.m. - 6 p.m.
CustomerService@DesignNashville.NET (you do not have to capitalize)
Guidelines of Communications
Personal touch: We are a very small company. Our lead designer, Tanna Miller answers most inquiries personally within 48 hours. Please communicate effectively and politely as you would with a professional interior designer sitting across the table from you. Please make earnest inquiries only.
Frequency of communication: If you have initiated a chat, we would like you to be responsive continuously while we attempt to respond. Please do not make repeated inquiries about the same concern. If you are anxious for an order to be fulfilled, please read carefully our policies before contacting us.
Fastest response: Email and text get the fastest response, because we can answer when it isn't appropriate to be heard on the phone.
Communicating details: Whenever possible put messages with their corresponding images and label the subject matter specifically for that item. Make the most of the free half hour of design service you get by organizing your side of the conversation. Ask thorough questions. Ask all questions at one time. If you don't understand, ask for clarification. We would rather work harder before you order, so you can be happy with your order.
Politeness: Your customer service agent is an interior designer and business owner highly specialized in her field. The free service you get at Design Nashville is highly valued and deserving of politeness at all times.
Conflicts: Unfortunately, disagreements happen even under the best of circumstances. From a business perspective, please refer to order specifics when communicating. We will make every effort to take a fresh look at your perspective and be honest and fair in our business dealings with you. We are aware that backorders for high ticket items feel at odds with the pace of life, particularly with consumer items being available at a rapid pace. This dichotomy does not change the nature of our work, however. We must diligently work to fulfill orders in a normal, professional fashion. If your communication turns hostile or suggests your disregard for our policies, we will continue communications only in writing. Please talk through options with us before initiating a charge back. We consider chargebacks an extremely hostile action, and we may take legal action against you even when we win the chargeback process. Attempts to evade payment responsibilities will be reported to financial authorities and law enforcement authorities when the situation warrants.
Our communication goal: We hope to offer you an edge that you don't get when shopping other places for home furnishings and accents. You will get specific suggestions for your particular need. If our product doesn't work for the purpose you have in mind, we will say so honestly. Our designer, Tanna Miller can explain why one thing costs more than another and why one may be of a higher quality than another. We realize that a price point may be important to you and that decisions have to work around your budget. Our goal is to quickly help you find things that are just right and bolster your confidence in the process.